A Mobile Link enabled generator sends periodic “heartbeat" messages to our system. If we don’t hear from a generator for a while, we register the generator status as “Connection Lost”, and notify the user of the situation by showing a gray banner in the mobile link app and website.
Note: At this time, no Email, text or Push notifications are triggered in the event of a disconnection.
Then, the next time we hear from the generator, we update the status. Conditions of lost connection will prevent a user from receiving notifications. If this condition persists it will be necessary to check the network connection the generator is using.