This article addresses the most common issues presented when attempting to access the network configuration site. Below are possible reasons why you are having issues with network configuration and solutions.
- One reason the generator may have issues with network configuration is that the generator is not connected to the MLG network, required during the "setup Wi-Fi now process". By connecting to the MLG network, you are allowing your device to connect to the generator's Wi-Fi network, allowing your device to complete the "setup Wi-Fi now process."
- Another reason could be if the generator is connected through a virtual private network. If the generator is connected through a VPN it may configure your mobile device to block all data that does not target the VPN to prevent leaks. So, to allow network configuration the VPN must be disabled.
- Also, check the status alerts on the mobile device used for connection for a possible message that indicates the internet is unavailable for the currently active network connection. It may be necessary to acknowledge this message before you can continue with setup.
- Another reason could be that some cellular phones will detect that no internet access is available on the generator's configuration network, and switch network access over to cellular data without informing the user. To solve this, please disable cellular data before clicking the "I'm Ready" button at installml.com. Then re-enable cellular data after entering the wireless network configuration information and clicking "Connect". To find more information about this specific issue please refer to this article Why am I getting the message "Please make sure you're connected to the generator's Wi-Fi network" even though I already am?